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pretzel & waffle FAQ

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Keep Calm & Pretzel On ULTRA Box_edited.

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questions about pretzels & waffles?

When will I receive my product(s)?

Answer

Are the products perishable?

Please note that our soft pretzels and Liège Belgian Waffles are shipped frozen and intended to thaw in transit. So don't be concerned when they arrive thawed. They are sent with priority shipping and are intended to arrive within 3-4 days of leaving our facility, but they will stay fresh for up to 7 days before needing to be refrozen.

If your delivery takes a little longer than expected due to carrier delays, don't worry. Our products are made with all-natural preservatives to ensure their freshness.

But it's important that you open the box upon arrival and either enjoy the pretzels right away or immediately freeze them to preserve their freshness. They will not stay fresh in the box, on the counter, or in the refrigerator. They must be RE-FROZEN. 

How long do they last in the freezer? How about the refrigerator?

You should not store the pretzels in the refrigerator. However, our products will last in the freezer for up to 12 months. If you are going to freeze them, be sure to put them into the freezer right after you receive them.

What does the “best by” date mean on the packaging?

A “best by” date is the suggested date to consume the product for optimum freshness. It is not a purchase or safety date. At Eastern Standard Provisions, the ‘best by’ date for highest quality and optimal freshness is one year prior to an “expiration” date.

EASY-TO-READ PDF Downloads

Warming Instructions

ALLERGEN AND Nutrition Facts

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